jiya77's Privacy Policy

1. Introduction and Applicability

jiya77 ("we", "us", or "platform") provides a trusted online gaming service for users in Bangladesh. This privacy policy explains what personal information we collect from you when you use our website (https://jiya77.cam) and related services, how that information is used, and what steps we take to protect it.

This policy applies to all individuals who visit our website, create an account, play games, complete financial transactions, or contact customer support. By using our services, you are considered to have agreed to the terms of this privacy policy.

Our service is intended only for those aged 21 and above. We do not knowingly collect any information from minors.

2. What Information We Collect

jiya77 collects the following types of information for the purpose of providing its services:

2.1 Registration Information

Information you voluntarily provide when creating an account, including:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address (for KYC verification)

2.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraud, we may request the following documents:

• Copy of National ID (NID) or passport
• Mobile banking account verification details (bKash, Nagad, Rocket, Upay)
• Documents required as proof of address

2.3 Financial Transaction Information

During deposits and withdrawals, we record the following information:

• Transaction amount and time
• Payment method (bKash, Nagad, Rocket, Upay)
• Transaction reference number
• Account balance and betting history

2.4 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and geographic location
• Device type, operating system, and browser information
• Cookie and session data
• Gameplay logs and activity information on the platform
• Login time and date

3. Purpose of Information Use

jiya77 uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide games, betting, and live casino services without interruption.
• Financial Transaction Processing: To complete deposits and withdrawals and to ensure transaction security.
• Fraud Prevention: To detect and prevent illegal activities.
• Customer Support: To resolve your complaints and questions and to provide assistance.
• Responsible Gaming: To monitor your gaming behaviour and ensure a responsible gaming environment.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Legal Compliance: To comply with applicable laws and regulations.

4. Information Disclosure and Sharing

jiya77 never sells, rents, or commercially transfers your personal information. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We may use trusted third-party services for payment processing, technical support, and security verification. These partners may only receive the information necessary to provide the specific service, and they are required to comply with our privacy policy.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or as required by applicable law.

4.3 Fraud and Crime Prevention

Information may be provided to regulatory authorities to meet Anti-Money Laundering and other legal requirements.

4.4 Corporate Changes

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify you in advance and the new party will be required to comply with this policy.

5. Data Security Measures

We take industry-standard technical and administrative steps to protect your information:

• SSL Encryption: All data transmission between the website and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Firewall and Intrusion Detection: Our servers are protected by firewalls and real-time security monitoring systems.
• Access Controls: Only authorised staff can access user information, and they are bound by confidentiality agreements.
• Secure Data Storage: All information is stored on secure servers and backed up regularly.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.

While we take the highest security precautions, no method on the internet is completely infallible. We therefore advise you to keep your password private and avoid logging in from unknown devices.

6. Cookies and Tracking Technologies

The jiya77 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly. These preserve login sessions and security.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To analyse usage of our services and improve the experience.

6.2 Cookie Controls

You can disable cookies by going to your browser settings. Please note that disabling certain cookies may limit some functionality of the website.

7. Data Retention Period

We retain your information only for as long as necessary:

• Account Information: For as long as your account is active and for a defined period after closure as required by law.
• Financial Transaction Records: For the period required by financial regulations.
• Gameplay Logs: Generally for as long as needed for auditing and dispute resolution.
• Customer Support Communications: For a reasonable period after the issue has been resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

At the end of the retention period, information is securely destroyed or anonymised.

8. Your Rights and Choices

You have the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you and to receive a copy.
• Right to Correction: You can request that inaccurate or outdated information be corrected.
• Right to Deletion: You have the right to request deletion of your information in certain circumstances.
• Right to Object to Processing: You have the right to object to your information being used for certain purposes.
• Data Portability: You can request your information in a structured, machine-readable format.
• Opt Out of Marketing Communications: You can request at any time to stop receiving promotional emails or messages.

To exercise these rights, please contact our customer support. We will process your request within a reasonable time.

9. Minor Protection

jiya77's services are intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

We verify date of birth during the registration process and any account belonging to a person under 18 is immediately closed. If a parent or guardian discovers that their child has registered on our platform, please contact us immediately — we will delete that account and all associated information.

10. Policy Changes

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, we will notify you by email or via a notice on the platform.
• Continued use of the platform after changes have been made will be considered as your agreement to the new policy.

We recommend reviewing this page regularly so you remain informed about the latest policy.

11. International Data Transfers

Our servers and service providers may be located outside Bangladesh. Your information may be transferred to and stored in these countries, where data protection laws may differ.

Wherever your information is sent, we ensure it is handled in accordance with the protection standards described in this privacy policy. We use internationally recognised data transfer agreements and maintain appropriate contracts with third-party partners.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support

We usually try to respond to your request within business days. Complex matters may take a bit more time, but we take every request seriously.